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Shipping and delivery

Scale your business with worldwide shipping

Production in 32 countries

Gelato is the fastest, safest, and most reliable way for your business to deliver customized products.

With production locations worldwide, you benefit from reduced shipping distances and lower emissions.

4.8 / 5

based on 605 reviews

Shipping rates and delivery times

Get transparent shipping rates and local delivery times. With Gelato’s 140+ production partners in 32 countries, products are printed close to your customers — reducing costs, speeding up delivery, and cutting carbon emissions.

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Holiday last order dates 2025

Sell longer this holiday season

With Gelato’s local and fast production, you gain up to 7 extra selling days compared to other POD platforms, turning late-season shoppers into revenue

Limited-time offer

Win the season with Gelato+

Join for $19.99/month (billed annually) to unlock up to 35% off products and free shipping, exclusive to annual subscribers.

Create irresistible offers and flash sales that get your customers shopping and help you sell more this season

Trusted by successful businesses worldwide

Your brand is built on trust. Our network operates on a single, rigorous quality standard. From paper stocks to garment prints, we ensure consistency, order after order. Don't just take our word for it—see what creators are saying.

A woman in a red sweater sits on a sofa in a sunlit room, smiling and writing on a tablet. She is surrounded by colorful cushions.

Bad Botanist

"Working with Gelato has definitely helped me with reducing issues. I have way less damaged prints arriving or anything arriving at the wrong place. It has significantly reduced the amount of time I have to spend doing manual tasks."

Isabel Beard, Founder

RecombinantCulture

"The idea that I could have an easily run, global business in twenty-eight countries now around the world – the effortlessness and simplicity of that international scope is by far one of the things that I love the best about working with Gelato."

Charles Leech, Founder

A smiling couple stands close together in a room, with a framed bull skull drawing and a hanging plant in the background.

Brigz Tattoos

"The biggest thing that stood out bout Gelato was the ability to ship almost anywhere in the world within three to five days. That was crucial for us as we were starting to get orders from all over. The idea of local production really aligned with our values of sustainability."

Christina and Corbin Briggs, Founders

How Gelato powers your business, from start to finish

Choose your shipping speed

We offer a variety of shipping options so you can provide flexibility to your customers.

Live order tracking

Keep your customers up to date with live order tracking

Product discounts

Subscribe to one of our plans and benefit from product discounts on every order.

Better for the planet

Through local production, you become more sustainable. Shipping distances and carbon emissions are reduced, and overproduction is eliminated because you order on demand.

Battle-tested reliability

Our production and logistics network delivers millions of parcels every year with 99.9% uptime. Your products arrive safe, on time and with consistent and superior quality.

Faster, smarter, greener

Gelato produces your merchandise near the end destination. Your products are made and shipped where your customers are. Better for the people - and the planet.

Global shipping network

60+ logistics partners

With our worldwide shipping network, you benefit from fast, secure, and best-priced delivery to each customer’s doorstep.

Start and manage your print-on-demand business from your phone

The Gelato app makes it easy for you to manage your business on the go

Track orders, create designs with AI, and manage 140+ global production hubs—all from your pocket. No inventory, no experience required.

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The Gelato Network

140+ production partners in 32 countries

Gelato makes the production and delivery of custom products simple, borderless, and programmable. Our teams are based in offices around the world and we process millions of print jobs each year for creators, startups, and large enterprises.

For information about which products are produced locally in which countries, please consult our product catalog.

Shipping and delivery FAQs

Will I be able to track my order?

Yes, you can track your orders in two ways. The first way is to track your order by visiting your dashboard and viewing your order details. Click on the shared tracking link and see the up-to-the-minute order status there. The second way is viewing the parcel shipping status on the order screen under shipping history. Tracking the shipment process for your orders using the second method is easier, as it provides a quick update on where your parcel is without having to go to carrier tracking pages.

How can I access tracking information for my order?

Accessing your Gelato dashboard lets you easily find all the order details, including the tracking information. Follow these three simple steps: 1) Navigate to the 'Orders' page and select the order you want to track. 2) Click the order reference ID to view the details page and review all the information, including product details, customer's address, shipping method, shipping date, delivery date, order status, and delivery confirmation. 3) For more details, click 'Event History,' and additional information will appear.

What shipping carriers are utilized for deliveries?

Gelato has partnered with 40+ shipping providers like DHL, FedEx, Royal Mail, Blue Dart, ZTO Express, etc., all over the world. Our selection of the shipping provider for your order will be based on a number of factors, such as the country of production, the country of delivery, the selected shipping method, and the total weight of your order. You can check the available shipping providers for your order at checkout.

Do you offer international shipping, and if so, which countries are included?

Yes, we do offer international shipping, but our standard procedure is to process most of our orders (95%) close to your customers' locations with local print providers. Sometimes, we may have to route an order to a producer in a different country from yours to ensure product availability, production capacity, and logistics and optimize delivery routes for a smooth delivery process. We ship to all countries internationally and charge shipping costs accordingly.

My package was expected to arrive today, but I haven't received it. What steps should I take?

At Gelato, shipping refers to an unfailing and efficient shipping process, so late deliveries are a rarity, and we work hard to prevent them. Still, if your order is delayed, we recommend you wait for two business days, and if it still doesn't arrive, you can use the tracking information, like ship date and ETA, and contact the carrier for an update. Ask them if they can expedite the process and make the same-day delivery. If they are unable to help, feel free to contact our customer care, and we will do our best to resolve the issue at the earliest.